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Dienstleistungen
Auslandsumzug
Auto & Fahrzeug Transport
Verbände
IAM
Beschreibung
They offer comprehensive relocation and moving services to the international community to and from anywhere in Switzerland and neighboring Germany and Austria.
Sirelo fragt...
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Bewertungen
47
Sirelo und Google Bewertungen
69% der Nutzer empfehlen dieses Umzugsunternehmen weiter.
Mona M
8 August 2025
auf Sirelo
AVOID AT ALL COSTS — Unreliable, dishonest, and zero accountability.
I hired Reloswiss for an international move from Switzerland to Egypt. While the Swiss side was handled decently, everything fell apart once the shipment reached Cairo.
Their partner in Egypt demanded EGP 120,000 in advance, without any detailed breakdown. In reality, the actual customs charges were under EGP 18,000, as I later discovered when I handled the entire clearance and delivery myself. I had to repay everything: customs fees, airport storage penalties, truck rental, and labor — despite having already paid over CHF 7,000 for a full door-to-door service.
Reloswiss completely refused to take responsibility, claiming I didn’t cooperate and was “rude” to their Egyptian partner. According to them, everything is my fault because I questioned the EGP 120,000 and refused to pay blindly. They now say the service failed because of me, not them.
In other words, they expect you to obey blindly, even when it’s clear you’re being manipulated. And if you don’t, they’ll wash their hands and leave you with double the cost.
To make things worse, they mishandled my legal documents, pretending an error in my name on the customs forms, which nearly blocked the release of my shipment. This “mistake” was a clear pretext used to create fake obstacles and justify illegitimate charges — a classic extortion tactic.
Here’s what really happened:
The shipment arrived at Cairo International Airport on July 28. However, their partner in Cairo delayed the clearance until Saturday, August 2 — a public holiday when most governmental offices are understaffed or closed. As a result, I had no choice but to personally take over on Sunday, August 3, which is the start of the work week in Egypt. Had the shipment been released on July 29, 30 or 31, this unnecessary delay could have been avoided.
Because of this, I incurred over EGP 19,000 in airport storage fees, which I should never have had to pay. These charges were entirely due to their negligence and unjustified inaction.
Despite six email warnings I sent on the day of the incident, and formal complaints filed to consumer and international moving federations (FRC, IAM, FIATA), Reloswiss continues to ignore the facts and refuses any form of compensation.
I asked for a modest 25% refund (CHF 1,700), which they flatly rejected — even though the service at destination was never rendered. They blame me to protect their partner and avoid any reimbursement.
As of now, legal proceedings have been initiated in Switzerland for breach of contract, bad faith, and professional negligence.
Reloswiss gave me zero support. They let their partner demand illegal payments, refused to act when things went wrong, and left me to pay everything again at destination.
They may look professional on the outside, but once they have your money, you’re on your own.
Choose another company if you value transparency, accountability, and basic honesty.Lesen Sie mehr
I hired Reloswiss for an international move from Switzerland to Egypt. While the Swiss side was handled decently, everything fell apart once the shipment reached Cairo.
Their partner in Egypt demanded EGP 120,000 in advance, without any detailed breakdown. In reality, the actual customs charges were under EGP 18,000, as I later discovered when I handled the entire clearance and delivery myself. I had to repay everything: customs fees, airport storage penalties, truck rental, and labor — despite having already paid over CHF 7,000 for a full door-to-door service.
Reloswiss completely refused to take responsibility, claiming I didn’t cooperate and was “rude” to their Egyptian partner. According to them, everything is my fault because I questioned the EGP 120,000 and refused to pay blindly. They now say the service failed because of me, not them.
In other words, they expect you to obey blindly, even when it’s clear you’re being manipulated. And if you don’t, they’ll wash their hands and leave you with double the cost.
To make things worse, they mishandled my legal documents, pretending an error in my name on the customs forms, which nearly blocked the release of my shipment. This “mistake” was a clear pretext used to create fake obstacles and justify illegitimate charges — a classic extortion tactic.
Here’s what really happened:
The shipment arrived at Cairo International Airport on July 28. However, their partner in Cairo delayed the clearance until Saturday, August 2 — a public holiday when most governmental offices are understaffed or closed. As a result, I had no choice but to personally take over on Sunday, August 3, which is the start of the work week in Egypt. Had the shipment been released on July 29, 30 or 31, this unnecessary delay could have been avoided.
Because of this, I incurred over EGP 19,000 in airport storage fees, which I should never have had to pay. These charges were entirely due to their negligence and unjustified inaction.
Despite six email warnings I sent on the day of the incident, and formal complaints filed to consumer and international moving federations (FRC, IAM, FIATA), Reloswiss continues to ignore the facts and refuses any form of compensation.
I asked for a modest 25% refund (CHF 1,700), which they flatly rejected — even though the service at destination was never rendered. They blame me to protect their partner and avoid any reimbursement.
As of now, legal proceedings have been initiated in Switzerland for breach of contract, bad faith, and professional negligence.
Reloswiss gave me zero support. They let their partner demand illegal payments, refused to act when things went wrong, and left me to pay everything again at destination.
They may look professional on the outside, but once they have your money, you’re on your own.
Choose another company if you value transparency, accountability, and basic honesty.Lesen Sie mehr
Failure to comply
Von Genève (Switzerland) nach Le Caire (Egypt) umgezogen.
Antwort von Reloswiss
11 August 2025
Warning, this lady is blackmailing us, trying to get big refund from us - she received her shipment fully and without any damages, but she refused to cooperate with our partner in Egypt. She simply didn't let them do their job, so we certainly don't blame them neither. To add, alone the air freight for her shipment to Cairo was almost CHF 5.000, so it's not like she paid a lot for her removal - we packed, palletised and transported her shipment, we even stored it for several months and after transported it to Zurich airport for her. So 7.000 in total is really very good price, considering we also pre-paid the destination service, which she refused to accept in the end.
M.S.
2 Oktober 2024
auf Sirelo
A very good team....the 'team leader' was very professional. He has had several years experience in this business.
Professional
Von Domat/ems (Switzerland) nach Brookhaven (United States) umgezogen.
P.
13 August 2024
auf Sirelo
We already work with Reloswiss for more than 10 years and I only can admit it's a very professional and friendly company. They pay maximum attention to all their international moves and the communication is always super from the beginning till the end. This company is very recommended!
Communication
Von Rotterdam (Netherlands) nach All Over Switzerland (Switzerland) umgezogen.
H.S.
11 Januar 2024
auf Sirelo
Punktlicht,flexibel, , günstiger , sehr sauber einpacken , Papier arbeite ist richtig. Lieferung ziet is gut gerechnet
Flexible
Von Biel (Switzerland) nach Gujrat, Punjab (Pakistan) umgezogen.
K.K.
29 Oktober 2023
auf Sirelo
The initial contact and overall communication was friendly.
But that was it.
The detailed planning revealed the first weaknesses. The communication with the subcontractor in the target country was quickly discontinued and outsourced.
But, the worst was the handling on site. This subcontractor in Switzerland was in no way able to fulfill the administrative requirements for the embassy. It was invited frantically without any consideration.
RELOSWISS did not take any responsibility for the procedures of the invitation.
We had to coordinate everything ourselves. In the end, my wife and I spent two full working days each supervising the work.wn. ubd meeting the administrative requirements.
The whole loading of furniture ubd goods was a chaos. RELOSWISS was always available but not in the lead.
The packaging was not fit for overseas or our goods otherwise got wet.
Very good, however, was the coordination of the logistics chain by RELOSWISS.
The subcontractor in the recipient country did a decent job. But
the additional costs were far above the forecast and once again Reloswiss did not feel responsible to clarify things with the supplier in the interest of the customer.Lesen Sie mehr
But that was it.
The detailed planning revealed the first weaknesses. The communication with the subcontractor in the target country was quickly discontinued and outsourced.
But, the worst was the handling on site. This subcontractor in Switzerland was in no way able to fulfill the administrative requirements for the embassy. It was invited frantically without any consideration.
RELOSWISS did not take any responsibility for the procedures of the invitation.
We had to coordinate everything ourselves. In the end, my wife and I spent two full working days each supervising the work.wn. ubd meeting the administrative requirements.
The whole loading of furniture ubd goods was a chaos. RELOSWISS was always available but not in the lead.
The packaging was not fit for overseas or our goods otherwise got wet.
Very good, however, was the coordination of the logistics chain by RELOSWISS.
The subcontractor in the recipient country did a decent job. But
the additional costs were far above the forecast and once again Reloswiss did not feel responsible to clarify things with the supplier in the interest of the customer.Lesen Sie mehr
Friendly
Unprofessional
Von Winterthur (Switzerland) nach Cabo San Lucas (Mexico) umgezogen.
Antwort von Reloswiss
8 November 2023
We have to point out that this shipment was stored in a warehouse, with very little space to pack, and furthermore for Mexico a list of electronic items is required (this detailed list has to be prepared by client), and it was very difficult to look for the electronic devises in already pre-packed boxes. We even send two man on a Saturday to our warehouse, so they searched with you for the items and we did not bill anything for this service, and they spend like the whole Saturday there. There were no additional costs at destination - all costs were clearly listed in our quotation, the terminal charges, the other costs were for the customs inspection in Mexico and these costs depend on how long the customs spends on the inspection, everything was billed with receipts, no hidden costs. We informed you the entire time about your container, our destination agent also provided good service and made sure to delivery your belongings as fast as possible, in order to avoid any additional costs.
C.M.F.
21 Juli 2022
auf Sirelo
Desde el momento en que contacte la compania, siempre han dado respuestas rapidas y utiles. Todas mis dudas fueron aclaradas de manera inmediata y estan constantemente en contacrto conmigo informandome sobre cada etapa del traslado.
precio
atencion
Von México D.f. (Mexico) nach Ginebra (Switzerland) umgezogen.
