
Beschreibung
Das Hauptgeschäft der "Easy Umzug GmbH" sind Umzüge in der ganzen Schweiz, vor allem von den Kantonen Zürich, Bern, Luzern, Aargau und St. Gallen. Das Unternehmen verfügt über vier Standorte in Oerlikon (ZH), Spreitenbach (ZH), Will (SG) und Burgdorf (BE). Umzüge werden auch zwischen der Schweiz und EU (inkl. Zollabfertigung) angeboten. Zudem bietet das Unternehmen auch adäquates Umzugsmaterial, Umzugslift, Endreinigung mit Abnahme und Lagerung.Lesen Sie mehr







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Bewertungen


Noch nicht mal bei Halbzeit erklärte uns die Firma, dass man die Zügelarbeiten nur weiterführen würde, wenn wir einen massiven Aufpreis (über 1000.--) bezahlen würden. Wir mussten uns einigen, damit das Projekt nicht abgebrochen wurde. Die Reinigung war auch eine Katastrophe - die Leute hatten keine Ahnung von einer Reinigung. Mussten 3mal nachreinigen kommen und wir immer wieder Abnahmetermine koordinieren.
Hände weg von dieser Firma, das gibt nur Umtrieb. Die Firma fanden wir übrigens über Movu.


1. Punctuality: Arrived 3 hours late for the move start (10am instead of pre-agreed 7am), which caused a lot of stress since we had to do move-out cleaning and key handover later the same day. In addition, they missed one ''pre-move inspection'' meeting and one post-move meeting due to ''traffic''- some how their company is the only one who manages to get stuck in traffic. It was obvious they were lying because whenever I asked them where exactly they were, they always responded ''we're close by, we will be there in a few minutes'-- after ultimately they were 3 hours late. The employees regularly lied and committed to things they didn't deliver, so please don't fall for their lies.
2. Carefulness: They damaged 2 pieces of furniture and left 5-6 marks/scratches/dents in the walls/floors of a brand new apartment. We had to call them (and Movu had to harrass them multiple times for 3 weeks) before they finally came to our apartment to inspect the damage. They denied causing the damage for several points and bullied us into accepting cash for reimbursement instead of going through the proper insurance claim process. I would not recommend. They showed up without floor protectors. The lead of the move was skilled in moving and how to protect furniture, but the 2 people who came with him were completely unskilled- one asked me if I had bags for them to put my bathroom items in! [We had paid for packing service].
3. Professionalism- They refused to accept blame for the damages they caused and ultimately I had 3 weeks of headaches after the move completion to get to some resolution. At that point I was so fed up, I accepted what was clearly lower than replacement/repair value for our damaged items, simply because we did not want to see them ever again.Lesen Sie mehr

Unfortunately I have had the worst experience during my move with Easy Umzug. To get my business, they promised to do everything – packing, unpacking, lights, cleaning etc. However on the day of the move, they wasted an hour to figure out how to set the outside lift that technically should have managed by another person and not the crew that needs to pack and move boxes! Less people than the one agreed to were sent for the job. By noon the outside lift broke down and shortly after they jammed the inside elevator because they didn’t secure the stuff inside properly. They wasted time until finally called the Schindler to fix it!
With all these issues and delays, they ignored my request to send more people and on top of that they didn’t send big enough trucks to move everything. Obviously the move didn’t finish in the working hours of the day as agreed to. It lasted till 9pm and I had to recruit my boyfriend that put more than 8 hours working physically with them and directing them on what to do! The next day they came to finish the work and starting asking for payment before work was done. Later on they changed their mind about doing the lights, they didn’t want me to pay by IBAN and at one point when I said I will pay half the amount now and need to talk to your manager and pay the rest when you come back at night, well hell broke lose and they started threatening me in my own house! They kept my keys for the new and old house and sat on my couch refusing to leave until money is paid in full. It was a very scary thing to have two men in your house yelling and screaming at you while you are alone and exhausted from the move!
When I submitted the claim for the damages they incurred they refused to pay and accused me of doing the damage myself! And started making unjust comments and responses in English that was badly translated and didn’t even make sense at times.
When the bill for the damaged elevator came, they refused to pay it even though I was told numerous times on phone and by email that they will pay two third of it and will honor their word however they never did such thing.
I strongly avoid you dealing with these unprofessional people that don’t have respect for the customer, their property and can’t honor their word. It is a shame really. I moved many times in my life but this has been the WORST move EVER.Lesen Sie mehr