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Egal ob Sie einen Privatumzug oder einen Firmenumzug planen, ob innerhalb der Schweiz oder ins Ausland, daserfahrene Big Umzüge - Team betreut Ihren Umzug von Anfang bis Ende.
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Our experience with this removal company is regrettable.
Despite having not too many belongings and have packed everything perfectly to facilitate and speed up the work of their workers, they spent more than 7 and a half hours to move a 2 bedroom house, living room and kitchen between two houses located in the same neighbourhood less than 5 minutes away. Slow and unprofessional.
During the move, they damaged the wooden floor of the house. They did not respond to our complaints and evaded their responsibility from the first moment. Not a serious company. During the move, some of their workers kept repeating that they would not respond to any damage done to the furniture, which surprised us.
A lot of our furniture has been badly damaged and was reported as soon as possible to the company, who did not handle our claim with their insurer at any time. Supposedly there was a really short and unrealistic deadline for claiming which we were never informed of, not even the signed documents contained this information. Personally, I doubt that they have insurance.
My recommendation: do not choose this company under any circumstances. They are unprofessional, slow, uncareful and the customer service is terrible. We suffered damage to our furniture and they did not respond to our claims.Lire la suite