About
They offer comprehensive relocation and moving services to the international community to and from anywhere in Switzerland and neighboring Germany and Austria.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews31









Immer freundlich und höflich...
Die Kommunikation war sehr gut...
Die Abwicklung des Umzugs unkompliziert, pünktlich und professionell.
Ich kann Reloswiss bzw. Navtrans nur empfehlen!!

Every question and every support we needed, she took care of everything. Normally a move to another country is always associated with stress and uncertainty. With her we felt safe and everything worked out wonderfully. Therefore, a clear 10 / 10. I am sure that everyone who plans a move to another location, with her and Reloswiss: you are in good hands
All things have arrived safely in Charlotte
Thank you for make it happen
Christian und Gordana Schmid




In the beginning everything was ok till the moment when they showed up to pick up the furniture.
It took 3 adult man 6 hours to load 40 moving boxes and dismantle/load bed, sofa, desk and dining room table.
After that our household has been stored for 5 weeks and is waiting for shared container although in the beginning we were informed that they send containers every week.
So, now we are at 5th week of waiting for our household/clothes being shipped, living out of content of 5 suitcases we have taken along.
The company representative simply wrote us an answer :'Ich denke wir kriegen das noch vor dem Wintereinbruch an Sie geliefert'.
VERY UNPROFESSIONAL!!!



Ohne eigene Mithilfe wäre eine noch massivere Verspätung entstanden.


Was am Umzugstag möglich war haben wir in der Hetze weggelassen.
Mitarbeiter wollten Geld für unvorgesehenen Mehraufwand. Wir haben nach langem hin und her Fr. 500.00 bezahlt. Sachbearbeiter war nicht erreichbar. Nun behaupten Sie das sei unser Trinkgeld gewesen.
quote:
Von: Simona Volfschütz Reloswiss
Gesendet: Donnerstag, 26. Juli 2018 14:03
An: [Name wurde von Sirelo entfernt]
Sehr geehrter Herr Steiner,
Herr Hofmann hat ein paar Tage frei, deswegen antworte ich hier mal :)
Nur zur Info - der Container ist ein 20’ Container, es passen 32 cbm rein. Wenn sich das Volumen erhöhen sollte, würde sich dementsprechend auch der Preis erhöhen, aber das ist Ihnen sicher auch klar - ich wollte trotzdem sicherheitshalber drauf hinweisen :)
On 24 Jul 2018, at 20:32, [Name wurde von Sirelo entfernt] wrote:
Guten Abend Herr Hofmann
Bei der Besichtigung haben Sie von 16 m3 gesprochen. Der Container hat 20m3. Das Volumen liegt in diesem Rahmen.
unquote:
Ich habe Sie noch vor dem Umzug drauf hingewiesen, dass ein 20' Container die Kapazität von 32 cbm, nicht 20 hat, und dass wenn Sie ihn füllen, der Preis sich auch dementsprechend erhöht.
Simona Volfschütz/Reloswiss








Keinerlei Kontrolle der kolumbianischen Seite.
60% Preisanstieg durch kolumbianische Transportgebühren


SINCE THE PANDEMIC WORLDWIDE SHIPPING IS IN DIRE STRAITS, SUPPLY CHAINS GET INTERRUPTED, SHIPS ARE DELAYED AND CANNOT ENTER SOME PORTS TO LOAD OR UNLOAD, CONTAINER EQUIPMENT AND SHIP SPACE ARE RESTRICTED, SEAFREIGHT COST IS INCREASED MONTH AFTER MONTH.
CONSEQUENTLY WE EXPERIENCE UNEXPECTED DELAYS DESPITE CONFIRMED BOOKING INFORMATION, CONTAINERS GET SHORTSHIPPED OR REBOOKED TO
OTHER VESSELS, NO EXPLANATIONS ARE GIVEN AND WE HAVE NO LEGAL RIGHT TO DEMAND COMPENSATION. QUITE TO THE CONTRARY, ON SOME OCCASIONS WE HAVE TO PAY DETENTION CHARGES FOR STANDING TIME OF CONTAINERS DUE TO DELAYED DEPARTURES WHICH IS ENTIRELY BEYOND OUR CONTROL.
GUESS WE ALL KNOW ABOUT THESE CIRCUMSTANCES FROM MEDIA LIKE PRESS, TELEVISION, SOCIAL MEDIA ETC.
WE UNDERTAKE ANY POSSIBLE EFFORT TO MINIMISE SHIPPING DELAYS, WE CHECK DAILY FOR UPDATED INFORMATION, WE SHARE TRACING LINKS WITH OUR CUSTOMERS AND MAINTAIN REGULAR CONTACT IN ORDER TO SHARE OUR CONCERN WITH OUR VALUED CLIEN TS.
MOST CUSTOMERS ARE VERY UNDERSTANDING AS THEY HAVE HEARD OR READ ABOUT CURRENT CIRCUMSTANCES AND APPRECIATE OUR CONCERN AND COOPERATION, BUT THE ODD ONE IN BETWEEN THINKS IT IS ALL OUR FAULT AND WE ARE RESPONSIBLE FOR DELAYED DELIVERY TO THEIR NEW DESTINATION, WITHOUT ANY CONSIDERATION FOR THE PRESENT SITUATION.
THANK YOU FOR TAKING THE TIME TO READ THE ABOVE.
YOUR TEAM AT RELOSWISSRead more