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Services
International removals
Car & Vehicle transport
Associations
IAM
About
They offer comprehensive relocation and moving services to the international community to and from anywhere in Switzerland and neighboring Germany and Austria.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
69% of the users recommend this moving company
K.K.
29 October 2023
on Sirelo
The initial contact and overall communication was friendly.
But that was it.
The detailed planning revealed the first weaknesses. The communication with the subcontractor in the target country was quickly discontinued and outsourced.
But, the worst was the handling on site. This subcontractor in Switzerland was in no way able to fulfill the administrative requirements for the embassy. It was invited frantically without any consideration.
RELOSWISS did not take any responsibility for the procedures of the invitation.
We had to coordinate everything ourselves. In the end, my wife and I spent two full working days each supervising the work.wn. ubd meeting the administrative requirements.
The whole loading of furniture ubd goods was a chaos. RELOSWISS was always available but not in the lead.
The packaging was not fit for overseas or our goods otherwise got wet.
Very good, however, was the coordination of the logistics chain by RELOSWISS.
The subcontractor in the recipient country did a decent job. But
the additional costs were far above the forecast and once again Reloswiss did not feel responsible to clarify things with the supplier in the interest of the customer.Read more
But that was it.
The detailed planning revealed the first weaknesses. The communication with the subcontractor in the target country was quickly discontinued and outsourced.
But, the worst was the handling on site. This subcontractor in Switzerland was in no way able to fulfill the administrative requirements for the embassy. It was invited frantically without any consideration.
RELOSWISS did not take any responsibility for the procedures of the invitation.
We had to coordinate everything ourselves. In the end, my wife and I spent two full working days each supervising the work.wn. ubd meeting the administrative requirements.
The whole loading of furniture ubd goods was a chaos. RELOSWISS was always available but not in the lead.
The packaging was not fit for overseas or our goods otherwise got wet.
Very good, however, was the coordination of the logistics chain by RELOSWISS.
The subcontractor in the recipient country did a decent job. But
the additional costs were far above the forecast and once again Reloswiss did not feel responsible to clarify things with the supplier in the interest of the customer.Read more
Friendly
Unprofessional
Moved from Winterthur (Switzerland) to Cabo San Lucas (Mexico)
Response of Reloswiss
8 November 2023
We have to point out that this shipment was stored in a warehouse, with very little space to pack, and furthermore for Mexico a list of electronic items is required (this detailed list has to be prepared by client), and it was very difficult to look for the electronic devises in already pre-packed boxes. We even send two man on a Saturday to our warehouse, so they searched with you for the items and we did not bill anything for this service, and they spend like the whole Saturday there. There were no additional costs at destination - all costs were clearly listed in our quotation, the terminal charges, the other costs were for the customs inspection in Mexico and these costs depend on how long the customs spends on the inspection, everything was billed with receipts, no hidden costs. We informed you the entire time about your container, our destination agent also provided good service and made sure to delivery your belongings as fast as possible, in order to avoid any additional costs.
C.M.F.
21 July 2022
on Sirelo
Desde el momento en que contacte la compania, siempre han dado respuestas rapidas y utiles. Todas mis dudas fueron aclaradas de manera inmediata y estan constantemente en contacrto conmigo informandome sobre cada etapa del traslado.
precio
atencion
Moved from México D.f. (Mexico) to Ginebra (Switzerland)
J.G.P.
30 June 2022
on Sirelo
They were always with the client, solving any questions we had, communication was always important, 100% recommended
Comunication
Price / costs
Moved from Zurich (Switzerland) to Guayaquil (Ecuador)
Josh
5 June 2022
on Sirelo
Our son was 5 months old when sent our belongings off with Reloswiss. We received it when he was 11 months old in the United States. The original deliver date was supposed to only take 2 months or less. They did not refund us any money for the inconvenience. I can not recommend this company, and we certainly will not use them ever again.
dishonest
took almost half a year
Moved from Bonaduz (Switzerland) to Middlesex (United States)
Response of Reloswiss
14 June 2022
TO WHOM IT MAY CONCERN:
SINCE THE PANDEMIC WORLDWIDE SHIPPING IS IN DIRE STRAITS, SUPPLY CHAINS GET INTERRUPTED, SHIPS ARE DELAYED AND CANNOT ENTER SOME PORTS TO LOAD OR UNLOAD, CONTAINER EQUIPMENT AND SHIP SPACE ARE RESTRICTED, SEAFREIGHT COST IS INCREASED MONTH AFTER MONTH.
CONSEQUENTLY WE EXPERIENCE UNEXPECTED DELAYS DESPITE CONFIRMED BOOKING INFORMATION, CONTAINERS GET SHORTSHIPPED OR REBOOKED TO
OTHER VESSELS, NO EXPLANATIONS ARE GIVEN AND WE HAVE NO LEGAL RIGHT TO DEMAND COMPENSATION. QUITE TO THE CONTRARY, ON SOME OCCASIONS WE HAVE TO PAY DETENTION CHARGES FOR STANDING TIME OF CONTAINERS DUE TO DELAYED DEPARTURES WHICH IS ENTIRELY BEYOND OUR CONTROL.
GUESS WE ALL KNOW ABOUT THESE CIRCUMSTANCES FROM MEDIA LIKE PRESS, TELEVISION, SOCIAL MEDIA ETC.
WE UNDERTAKE ANY POSSIBLE EFFORT TO MINIMISE SHIPPING DELAYS, WE CHECK DAILY FOR UPDATED INFORMATION, WE SHARE TRACING LINKS WITH OUR CUSTOMERS AND MAINTAIN REGULAR CONTACT IN ORDER TO SHARE OUR CONCERN WITH OUR VALUED CLIEN TS.
MOST CUSTOMERS ARE VERY UNDERSTANDING AS THEY HAVE HEARD OR READ ABOUT CURRENT CIRCUMSTANCES AND APPRECIATE OUR CONCERN AND COOPERATION, BUT THE ODD ONE IN BETWEEN THINKS IT IS ALL OUR FAULT AND WE ARE RESPONSIBLE FOR DELAYED DELIVERY TO THEIR NEW DESTINATION, WITHOUT ANY CONSIDERATION FOR THE PRESENT SITUATION.
THANK YOU FOR TAKING THE TIME TO READ THE ABOVE.
YOUR TEAM AT RELOSWISSRead more
SINCE THE PANDEMIC WORLDWIDE SHIPPING IS IN DIRE STRAITS, SUPPLY CHAINS GET INTERRUPTED, SHIPS ARE DELAYED AND CANNOT ENTER SOME PORTS TO LOAD OR UNLOAD, CONTAINER EQUIPMENT AND SHIP SPACE ARE RESTRICTED, SEAFREIGHT COST IS INCREASED MONTH AFTER MONTH.
CONSEQUENTLY WE EXPERIENCE UNEXPECTED DELAYS DESPITE CONFIRMED BOOKING INFORMATION, CONTAINERS GET SHORTSHIPPED OR REBOOKED TO
OTHER VESSELS, NO EXPLANATIONS ARE GIVEN AND WE HAVE NO LEGAL RIGHT TO DEMAND COMPENSATION. QUITE TO THE CONTRARY, ON SOME OCCASIONS WE HAVE TO PAY DETENTION CHARGES FOR STANDING TIME OF CONTAINERS DUE TO DELAYED DEPARTURES WHICH IS ENTIRELY BEYOND OUR CONTROL.
GUESS WE ALL KNOW ABOUT THESE CIRCUMSTANCES FROM MEDIA LIKE PRESS, TELEVISION, SOCIAL MEDIA ETC.
WE UNDERTAKE ANY POSSIBLE EFFORT TO MINIMISE SHIPPING DELAYS, WE CHECK DAILY FOR UPDATED INFORMATION, WE SHARE TRACING LINKS WITH OUR CUSTOMERS AND MAINTAIN REGULAR CONTACT IN ORDER TO SHARE OUR CONCERN WITH OUR VALUED CLIEN TS.
MOST CUSTOMERS ARE VERY UNDERSTANDING AS THEY HAVE HEARD OR READ ABOUT CURRENT CIRCUMSTANCES AND APPRECIATE OUR CONCERN AND COOPERATION, BUT THE ODD ONE IN BETWEEN THINKS IT IS ALL OUR FAULT AND WE ARE RESPONSIBLE FOR DELAYED DELIVERY TO THEIR NEW DESTINATION, WITHOUT ANY CONSIDERATION FOR THE PRESENT SITUATION.
THANK YOU FOR TAKING THE TIME TO READ THE ABOVE.
YOUR TEAM AT RELOSWISSRead more
John Smith
5 May 2022
on Sirelo
It was a pleasure working with you from start to finish.
The clarification was prompt, the questions were always answered immediately.
Would recommend any time.
The clarification was prompt, the questions were always answered immediately.
Would recommend any time.
Moved from Zurich (Switzerland) to Dallas (United States)
M.A.
4 May 2022
on Sirelo
Wir schenkten Reloswiss unser vollstes Vertrauen und überliessen dieser Firma unser Hab und Gut für den Umzug aus der Schweiz nach Thailand. Dabei kam ausgerechnet eines der teuersten Einzelstücke, eine Bronzeskulptur von ca. 1 Meter Grösse am Zielort nicht an. Wie dies passieren konnte, dafür erhielten wir bis heute keine Erklärung. Die Skulptur stand bis kurz vor Schluss unangetastet in unserem Wohnzimmer und fehlt auf der Packliste, wie das? Man richtete uns aus, dass der Artikel leider 'verloren' ging und man hätte noch nie einen Diebstahl zu verzeichnen gehabt (ging wohl jedes mal bloss 'verloren'). Diverse Mails von unterschiedlichen Mitarbeitern widersprechen sich. Hilfsbereitschaft und Verständnis gleich Null.
Volumen geschätzt per WhatsApp Video Chat
Teuerstes Einzelstück "verloren"
Packliste ungenau. Widersprechende E-Mails der Mitarbeiter.
Moved from Frauenfeld (Switzerland) to Phuket (Thailand)
Response of Reloswiss
5 May 2022
Wir haben Ihren Container vor Ihrem Haus direkt verladen und nicht etwa über unser Lager, Sie waren bei jedem Vorgang persönlich anwesend und Sie haben unterschieben, dass Sie das Haus nochmals durchgesehen haben. Sie haben auch die Inventarliste unterschrieben auf der keine Statue eingetragen ist. Wie sollten wir also erklären wo Ihre Statue abgeblieben ist ? Wie konnten Sie beim abschiessenden Rundgang eine 1m hohe Statue übersehen, falls diese jemals vorhanden war ? Wir wollen hier nichts unterstellen, aber es gab schon Kunden, die etwas als "verloren" reklamierten um einen Versicherungsschaden vorzutäuschen und dadurch ihre Umzugskosten zu reduzieren. Dafür haben wir allerdings keinerlei Verständnis.
