S.B.
Zwei Wochen nachdem unsere Ware abgeholt worden war, hatten wir die Rechnung bekommen. Es stand in der E-Mail jedoch nichts davon, dass wir die Rechnung umgehend begleichen müssen und dass sonst die Umzugsware nicht befördert wird. Es gab einzig auf der Rechnung selbst einen Hinweis in Englisch. Fünf Wochen später haben wir uns erkundigt, wo unser Umzugsgut steckt und hatten so erfahren, dass es in einem Lager in den USA war, weil wir die Rechnung noch nicht beglichen hatten. Keine Erinnerung, nichts. Die Dokumente und Formulare für den Zoll haben wir zweimal schicken müssen, weil sie nicht weitergereicht worden waren.
Moved from Seattle (United States) to Zürich (Switzerland)
SINCE THE PANDEMIC WORLDWIDE SHIPPING IS IN DIRE STRAITS, SUPPLY CHAINS GET INTERRUPTED, SHIPS ARE DELAYED AND CANNOT ENTER SOME PORTS TO LOAD OR UNLOAD, CONTAINER EQUIPMENT AND SHIP SPACE ARE RESTRICTED, SEAFREIGHT COST IS INCREASED MONTH AFTER MONTH.
CONSEQUENTLY WE EXPERIENCE UNEXPECTED DELAYS DESPITE CONFIRMED BOOKING INFORMATION, CONTAINERS GET SHORTSHIPPED OR REBOOKED TO
OTHER VESSELS, NO EXPLANATIONS ARE GIVEN AND WE HAVE NO LEGAL RIGHT TO DEMAND COMPENSATION. QUITE TO THE CONTRARY, ON SOME OCCASIONS WE HAVE TO PAY DETENTION CHARGES FOR STANDING TIME OF CONTAINERS DUE TO DELAYED DEPARTURES WHICH IS ENTIRELY BEYOND OUR CONTROL.
GUESS WE ALL KNOW ABOUT THESE CIRCUMSTANCES FROM MEDIA LIKE PRESS, TELEVISION, SOCIAL MEDIA ETC.
WE UNDERTAKE ANY POSSIBLE EFFORT TO MINIMISE SHIPPING DELAYS, WE CHECK DAILY FOR UPDATED INFORMATION, WE SHARE TRACING LINKS WITH OUR CUSTOMERS AND MAINTAIN REGULAR CONTACT IN ORDER TO SHARE OUR CONCERN WITH OUR VALUED CLIEN TS.
MOST CUSTOMERS ARE VERY UNDERSTANDING AS THEY HAVE HEARD OR READ ABOUT CURRENT CIRCUMSTANCES AND APPRECIATE OUR CONCERN AND COOPERATION, BUT THE ODD ONE IN BETWEEN THINKS IT IS ALL OUR FAULT AND WE ARE RESPONSIBLE FOR DELAYED DELIVERY TO THEIR NEW DESTINATION, WITHOUT ANY CONSIDERATION FOR THE PRESENT SITUATION.
THANK YOU FOR TAKING THE TIME TO READ THE ABOVE.
YOUR TEAM AT RELOSWISSRead more