
Beschreibung
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Sirelo fragt...
Wie sieht Ihre Versicherungspolitik aus? Wie gehen Sie mit beschädigten Gegenständen um?
Was ist der beste Rat, den Sie Ihren Kunden geben würden?
Bewertungen

I booked « man with a van » to move from Basel to Zurich in August.
They showed up 3 hours late, because someone had punctured the tires of all of their trucks during the night.
They arrived with no material (nothing to protect furniture, unlike what was agreed by email days before, no ladder to disassemble a suspended lamp despite me asking for that service specifically by email).
My sofa heavily fell in the middle of the street.
I then drove to the destination… and waited for them for an additional 3 hours…. When they finally arrived, one of the employee was really angry and pretended I gave the wrong address (looks like idk where I live…).
The rest of the day went by in a really tensed atmosphere, with lots of angry speaking and shouting in Arabic in front of me. Mr Ramadan also first shouted at me on the phone, before apologizing and offering to lower his price because of the very poor service, which I accepted.
Once they left, after I paid in cash (the only form of payment they accept), I checked my furnitures and noticed that many of them got damaged (ripped sofa, scratched shelves, one of my closet door even has a hole in the middle).
I reached out to Ms/Mr Ramadan to ask them to contact their insurance. Ms Ramadan confirmed that she did that and that we had to wait for insurance feedback.
After that, they blocked my number and email address. I tried to send a registered mail via post but they also refused it.
I don’t understand how such a company can still be working in Switzerland.Lesen Sie mehr



What really stood out was their amazing energy—they didn’t just move our stuff; they lifted our spirits too! Their positive attitude and great sense of humor turned what could have been a long, exhausting day into a smooth and surprisingly fun experience.
If you’re looking for movers who are not only great at their job but also make the process stress-free and enjoyable, look no further. Huge thanks to the team for their hard work and good vibes—highly recommend!
