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Quel est le meilleur conseil que vous donneriez aux clients?
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Avis
Jodie P
26 février 2024
on Google
Brilliant service! Highly recommend. Took care of all our items to ensure nothing was damaged or dirty during the move. Thanks for making our move easy
PG
19 février 2024
on Google
We recently hired their service for moving and end of lease cleaning, and as Chandler from Friends say, 'we could not be more satisfied'. With regards to moving - their price is fair and the quality is super. What we liked the most was their honesty. We have a weird lamp that had its screw broken during the move, and they informed us about it. It wasn't a big deal really, it was just a screw that we made ourselves. We appreciated this very much because when we moved from Basel to Geneva, we hired a big moving company called Settelen, and they broke and damaged tons of our stuff, both expensive and inexpensive ones. What's worse is that *they hid it from us*, we noticed it a few weeks later and we were not able to get our money back. That is why we really are thankful for Erza's honest work.
They had us in awe for their end of lease cleaning service. I told the ladies that I wished I knew them before because they are the best compared to the cleaning companies/services we hired here in Geneva. We are very jealous of the new tenants that will take over our previous apartment, because they will settle in their new and spotless apartment with ease.
Last but not the least, the customer service! Mme Hélène is a prime example. I used to work in customer service in Asia, and this is how we set out standards, which unfortunately is rare here in Europe. And honestly, this is how you secure your customers in. As the Q.A. grading says 5/5!
Thank you very much and until next time!Lire la suite
They had us in awe for their end of lease cleaning service. I told the ladies that I wished I knew them before because they are the best compared to the cleaning companies/services we hired here in Geneva. We are very jealous of the new tenants that will take over our previous apartment, because they will settle in their new and spotless apartment with ease.
Last but not the least, the customer service! Mme Hélène is a prime example. I used to work in customer service in Asia, and this is how we set out standards, which unfortunately is rare here in Europe. And honestly, this is how you secure your customers in. As the Q.A. grading says 5/5!
Thank you very much and until next time!Lire la suite
Anna
13 février 2024
on Google
Great service, Hélène is very nice and professional, and the movers were very efficient! Would use this service again!
Licē González-Angulo
14 novembre 2023
on Google
The team who assisted me exceeded my expectations. They were extremely careful, wrapping everything and making sure my furniture and other stuff were protected. Also, Hélène from Day 1 was very helpful and attentive to the requirements and timings for my move. The whole Erza team was great.
Sébastien D.
19 septembre 2022
on Google
Professional, efficient and respectful...with a smile as a bonus!
I have used the services of Erza Sarl 3 times and it has always been a great experience.
Helène is a fantastic manager: precise, super responsive and always willing to accommodate all the requests!
Thank you Erza Sarl for being the best 'movers' in Switzerland!
I have used the services of Erza Sarl 3 times and it has always been a great experience.
Helène is a fantastic manager: precise, super responsive and always willing to accommodate all the requests!
Thank you Erza Sarl for being the best 'movers' in Switzerland!
C. Camelia
12 juin 2022
on Google
An excellent company! Helene is the center of the organization. Knowing that I had little time to move, she sent her team to me in two days! The staff members were polite and helped me putting things into a box as I could not have finished packing when they came to my place. Grateful to their professionalism.
