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Quel est votre police d'assurance? Comment gérez-vous les éventuels dommages?
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Avez-vous déménagé avec ce déménageur?
Nous serions ravis de connaître votre expérience.
Avis
Daniella B
29 mars 2025
on Google
Disappointing moving experience – Not Recommended!
Bottom line: Unprofessional service. The movers were inefficient on purpose, dragging out the job to increase the cost.
We hired this company about a month ago after seeing positive reviews on Google. We moved from a 2.5-room apartment, about a 30-minute drive away, with not a lot of belongings. We were given an estimate of 4 hours of work.
We made sure everything was disassembled and ready in advance to make the process faster.
At first, the pace was OK, my husband and I helped carry things downstairs to speed things up. But suddenly, the movers started slowing down and seemingly disappearing. 90% of the apartment was loaded in less than an hour, but the remaining 10% took another full hour.
When we arrived at the new apartment, they again worked extremely slowly. My husband carried most of the things that didn't fit in the elevator up the stairs by himself. Then, after everything was finally unloaded, they spent a long time downstairs 'organizing' before coming back up so we could pay.
In the end, we were charged for 5 hours of work for a small, pre-disassembled apartment, 2 movers and 2 of us helping, a 30-minute drive, and elevators in both buildings.
I guess they overestimated the time the move would take. Especially, since we helped. They could have set a minimum charge in advance. But deliberately slowing down to stretch the time is incredibly frustrating and unfair.
We called the company to complain, and they offered a half-hour refund. Only then did we learn they charge in 30-minute increments—and because we made the TWINT payment 10 minutes past the half-hour, they insisted 5 hours was correct. When we asked to pay for 4 hours based on their original estimate, they refused, so we declined the small refund.Lire la suite
Bottom line: Unprofessional service. The movers were inefficient on purpose, dragging out the job to increase the cost.
We hired this company about a month ago after seeing positive reviews on Google. We moved from a 2.5-room apartment, about a 30-minute drive away, with not a lot of belongings. We were given an estimate of 4 hours of work.
We made sure everything was disassembled and ready in advance to make the process faster.
At first, the pace was OK, my husband and I helped carry things downstairs to speed things up. But suddenly, the movers started slowing down and seemingly disappearing. 90% of the apartment was loaded in less than an hour, but the remaining 10% took another full hour.
When we arrived at the new apartment, they again worked extremely slowly. My husband carried most of the things that didn't fit in the elevator up the stairs by himself. Then, after everything was finally unloaded, they spent a long time downstairs 'organizing' before coming back up so we could pay.
In the end, we were charged for 5 hours of work for a small, pre-disassembled apartment, 2 movers and 2 of us helping, a 30-minute drive, and elevators in both buildings.
I guess they overestimated the time the move would take. Especially, since we helped. They could have set a minimum charge in advance. But deliberately slowing down to stretch the time is incredibly frustrating and unfair.
We called the company to complain, and they offered a half-hour refund. Only then did we learn they charge in 30-minute increments—and because we made the TWINT payment 10 minutes past the half-hour, they insisted 5 hours was correct. When we asked to pay for 4 hours based on their original estimate, they refused, so we declined the small refund.Lire la suite
Laura Carrió
28 janvier 2025
on Google
We have worked with ZH Umzug GmH and we highly recommend them. Very friendly and professional!
Tian Le Weber- Yu
2 avril 2024
on Google
We did have Umzug Zurich to help us with the house moving and disposal and cleaning.. the moving was very efficient, they brought over all cartons, pack for us and they also ask if we would like to unpack service from them, we said we will unpack by ourselves, all cartons were with us for 1 month and they came and pick all them up. It was an excellent service. We also had few items to be disposals, they were very well prepared and very careful for all furnitures to be removed.
The best performance was the cleaning service, Mr. Agid is one of the best so far, he went the house 2 times and present during the handover and with great attitude and working performance. The house owner was very satisfied with the cleaning service and even asked him for the business card. The real estate agency was surprised with the outcome and how spotless it was.
The communication was very smooth, Mr Kiss who provide us the offer and communicate with all related employees. I am strongly recommend them if you would like to problemless moving and handover.Lire la suite
The best performance was the cleaning service, Mr. Agid is one of the best so far, he went the house 2 times and present during the handover and with great attitude and working performance. The house owner was very satisfied with the cleaning service and even asked him for the business card. The real estate agency was surprised with the outcome and how spotless it was.
The communication was very smooth, Mr Kiss who provide us the offer and communicate with all related employees. I am strongly recommend them if you would like to problemless moving and handover.Lire la suite
M. Wang
10 septembre 2023
on Google
My recent experience with ZH Umzug last month was a complete disappointment. From start to finish, it was marked by unprofessionalism, loss, and a total lack of responsibility. I strongly advise against using their services.
Key Issues:
Unauthorized Photos: The moving lead took pictures of our belongings without asking for permission. They did not even inform us about taking the pictures.
Poor Planning: The company had the opportunity to visit our appartement to estimate the effort before making the offer. This was done poorly and they made false estimates, such as the hauling distance of the furniture. To compensate for this, boxes and furniture were poorly handled and floor protection was not applied (leading to damage).
Price Increase: Despite a prior agreement with a cost ceiling after the visit, the company demanded a price increase upon arrival and tried to push us into signing a new contract without a cost ceiling to compensate for their poor estimate. The end price for the move was 10% over the agreed cost ceiling.
Poor handling of boxes: We did not use the boxes they are selling but got new ones from IKEA. They complained the whole time, that we are not properly packed and requested us to repack, which we did. But the boxes were still generally handled without care.
Property Damage: The movers damaged our wood floors (due to the lack of floor protection) and furniture, and when we contacted them later, they refused to take responsibility for the damage.
Lost Bag: During the move, a bag was lost, and they refuse to take responsibility or assist in locating it.
Conclusion:
My experience with ZH Umzug was extremely frustrating and characterized by an utter lack of professionalism, respect for agreements, care for my belongings and basic privacy. I strongly advise against using their services and hope this review serves as a warning to others.Lire la suite
Key Issues:
Unauthorized Photos: The moving lead took pictures of our belongings without asking for permission. They did not even inform us about taking the pictures.
Poor Planning: The company had the opportunity to visit our appartement to estimate the effort before making the offer. This was done poorly and they made false estimates, such as the hauling distance of the furniture. To compensate for this, boxes and furniture were poorly handled and floor protection was not applied (leading to damage).
Price Increase: Despite a prior agreement with a cost ceiling after the visit, the company demanded a price increase upon arrival and tried to push us into signing a new contract without a cost ceiling to compensate for their poor estimate. The end price for the move was 10% over the agreed cost ceiling.
Poor handling of boxes: We did not use the boxes they are selling but got new ones from IKEA. They complained the whole time, that we are not properly packed and requested us to repack, which we did. But the boxes were still generally handled without care.
Property Damage: The movers damaged our wood floors (due to the lack of floor protection) and furniture, and when we contacted them later, they refused to take responsibility for the damage.
Lost Bag: During the move, a bag was lost, and they refuse to take responsibility or assist in locating it.
Conclusion:
My experience with ZH Umzug was extremely frustrating and characterized by an utter lack of professionalism, respect for agreements, care for my belongings and basic privacy. I strongly advise against using their services and hope this review serves as a warning to others.Lire la suite
Amit Gupta
2 novembre 2022
on Google
One of the best services that I ever came across in Switzerland. They were super professional with a wide variety of tasks, including moving, cleaning and handover process. In addition, they did free work to support unplanned tasks like fixing the whiteboard installation.
We accidentally forgot to return some of the boxes that we had rented from them, and they got damaged due to some water damage in our apartment, and they were nice enough to not charge us at all.
If you are considering a moving service, you couldn't find a better one than this!
We accidentally forgot to return some of the boxes that we had rented from them, and they got damaged due to some water damage in our apartment, and they were nice enough to not charge us at all.
If you are considering a moving service, you couldn't find a better one than this!
Gaia Pace
14 octobre 2022
on Google
We moved from Zurich to Dübendorf with ZH Umzug GmbH.
We noticed them thanks to the great ratings on Google, and they showed their professional way of working right away. Everything was easy, transparent and uncomplicated - the email communication, the apartment visit before the moving and the moving itself. The movers were super quick, professional and worked in a very clean way. Everything was carefully wrapped and nothing got damaged.
The price-quality ratio is absolutely worth it, we can only recommend them! Thanks for your amazing job.
We noticed them thanks to the great ratings on Google, and they showed their professional way of working right away. Everything was easy, transparent and uncomplicated - the email communication, the apartment visit before the moving and the moving itself. The movers were super quick, professional and worked in a very clean way. Everything was carefully wrapped and nothing got damaged.
The price-quality ratio is absolutely worth it, we can only recommend them! Thanks for your amazing job.
