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Sirelo asks...
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Reviews
301Bottom line: Unprofessional service. The movers were inefficient on purpose, dragging out the job to increase the cost.
We hired this company about a month ago after seeing positive reviews on Google. We moved from a 2.5-room apartment, about a 30-minute drive away, with not a lot of belongings. We were given an estimate of 4 hours of work.
We made sure everything was disassembled and ready in advance to make the process faster.
At first, the pace was OK, my husband and I helped carry things downstairs to speed things up. But suddenly, the movers started slowing down and seemingly disappearing. 90% of the apartment was loaded in less than an hour, but the remaining 10% took another full hour.
When we arrived at the new apartment, they again worked extremely slowly. My husband carried most of the things that didn't fit in the elevator up the stairs by himself. Then, after everything was finally unloaded, they spent a long time downstairs 'organizing' before coming back up so we could pay.
In the end, we were charged for 5 hours of work for a small, pre-disassembled apartment, 2 movers and 2 of us helping, a 30-minute drive, and elevators in both buildings.
I guess they overestimated the time the move would take. Especially, since we helped. They could have set a minimum charge in advance. But deliberately slowing down to stretch the time is incredibly frustrating and unfair.
We called the company to complain, and they offered a half-hour refund. Only then did we learn they charge in 30-minute increments—and because we made the TWINT payment 10 minutes past the half-hour, they insisted 5 hours was correct. When we asked to pay for 4 hours based on their original estimate, they refused, so we declined the small refund.Read more
