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Recensioni
Bryan Rea
3 Aprile 2025
su Google
The company’s true colors came out when something went wrong. I paid to have them pack and move everything. Unfortunately they broke a lamp during the move (it happens, no issue there). The movers themselves were super professional. They acknowledged the damage, signed a form saying they’d pay for the replacement. Great! Should be a simple fix for a reputable company that cares about doing the right thing for their customer… Then came their “customer service”. They tried to back out of everything, making up stories that we broke the lamp, it wasn’t their responsibility, they didn’t have the forms they needed, the document they signed wasn’t legally binding, excuse after excuse after excuse. It was almost comical how rude and unhelpful they were. Definitely avoid this company. Worst customer service I’ve ever experienced
Stève Cattin
2 Aprile 2025
su Google
We booked Haus Power GmbH via Movu for two back-to-back moves — first mine, then my partner’s. Sadly, the experience was disappointing, and I would not recommend them.
They initially confirmed our preferred dates, then canceled because they were overbooked. During both moves, we were asked to pay unexpected fees in cash or via Twint — even though one of the moves had been scoped in advance by a Movu expert.
We are now in a dispute over a valuable lamp that Haus Power GmbH damaged. Although they initially admitted responsibility, they are now refusing to compensate us. They claim our U.S. receipt (the only place the item is available) is invalid due to the lack of a Swiss VAT number. Alternatively, they argue they weren’t responsible for the packing — despite the fact that they dismantled the lamp themselves from the ceiling, took it from me, and signed a document acknowledging responsibility. It feels like they’re trying very hard to avoid using their insurance.
Throughout the process, their Business Manager repeatedly quoted Swiss laws out of context, claiming to be a legal professional — though we’ve seen no evidence of this. It came across more as an intimidation tactic than a sincere attempt to resolve the situation. Her communication style was consistently unhelpful and impolite.
We also booked Haus Power GmbH for end-of-tenancy cleaning. Although they agreed to attend the handover with the property manager, they cancelled just one hour before — claiming the job was complete. Yet they had missed cleaning the basement, and no effort was made to correct the oversight.
If you’re considering them, I recommend reading how they respond to other negative reviews. There’s a clear pattern of dismissing the reviewer’s credibility rather than addressing the actual concerns. I expect the same will happen here.
I’m sharing this to help others make an informed decision. While the on-site crew was friendly and professional, the overall experience simply wasn’t worth the stress when things went wrong.Scopri di più
They initially confirmed our preferred dates, then canceled because they were overbooked. During both moves, we were asked to pay unexpected fees in cash or via Twint — even though one of the moves had been scoped in advance by a Movu expert.
We are now in a dispute over a valuable lamp that Haus Power GmbH damaged. Although they initially admitted responsibility, they are now refusing to compensate us. They claim our U.S. receipt (the only place the item is available) is invalid due to the lack of a Swiss VAT number. Alternatively, they argue they weren’t responsible for the packing — despite the fact that they dismantled the lamp themselves from the ceiling, took it from me, and signed a document acknowledging responsibility. It feels like they’re trying very hard to avoid using their insurance.
Throughout the process, their Business Manager repeatedly quoted Swiss laws out of context, claiming to be a legal professional — though we’ve seen no evidence of this. It came across more as an intimidation tactic than a sincere attempt to resolve the situation. Her communication style was consistently unhelpful and impolite.
We also booked Haus Power GmbH for end-of-tenancy cleaning. Although they agreed to attend the handover with the property manager, they cancelled just one hour before — claiming the job was complete. Yet they had missed cleaning the basement, and no effort was made to correct the oversight.
If you’re considering them, I recommend reading how they respond to other negative reviews. There’s a clear pattern of dismissing the reviewer’s credibility rather than addressing the actual concerns. I expect the same will happen here.
I’m sharing this to help others make an informed decision. While the on-site crew was friendly and professional, the overall experience simply wasn’t worth the stress when things went wrong.Scopri di più
Susanne Tal
26 Marzo 2025
su Google
I strongly advise to not hire this moving company.
We had the worst experience ever. We sent a list and pictures of the furniture and every detail related to the move. Nonetheless, when they arrived at our house, they started asking for more money (this money should be payed in cash and immediately) for everything you can imagine. Only one example, they asked for 200 fr because according to them, and despite we have previously sent them pictures of the closet, it was to professionally built and to many nails… this is just one of the several times they asked for more money with the most various and absurd excuses.
They didn’t take any of the cardboard boxes. Not even one.They wanted more 1200 fr to do so even if we have mentioned the boxes previously.
When they arrived at the new house, 150 meters from the previous one, they started again asking for more money. When we hired them we said that the new house was in a first floor without lift. They decided that since it the steps were inside the house (duplex ground floor to first floor) they wanted, again, more money. They left everything they took to the new house in the ground floor and they didn’t assembled any of the furniture. We ended up paying a lot of money and ended up in a house, with a child, without a bed to sleep or anything assembled and a lot of things in the older house.
I wish I could give zero stars.
My advice is to stay away from them.Scopri di più
We had the worst experience ever. We sent a list and pictures of the furniture and every detail related to the move. Nonetheless, when they arrived at our house, they started asking for more money (this money should be payed in cash and immediately) for everything you can imagine. Only one example, they asked for 200 fr because according to them, and despite we have previously sent them pictures of the closet, it was to professionally built and to many nails… this is just one of the several times they asked for more money with the most various and absurd excuses.
They didn’t take any of the cardboard boxes. Not even one.They wanted more 1200 fr to do so even if we have mentioned the boxes previously.
When they arrived at the new house, 150 meters from the previous one, they started again asking for more money. When we hired them we said that the new house was in a first floor without lift. They decided that since it the steps were inside the house (duplex ground floor to first floor) they wanted, again, more money. They left everything they took to the new house in the ground floor and they didn’t assembled any of the furniture. We ended up paying a lot of money and ended up in a house, with a child, without a bed to sleep or anything assembled and a lot of things in the older house.
I wish I could give zero stars.
My advice is to stay away from them.Scopri di più
Marc Elias
21 Dicembre 2024
su Google
Couldn’t be happier with the friendly and efficient service of the team. These guys care about their customers, they don’t just move furniture, they stick around until you’re totally happy with where things are. They rebuilt our wardrobes better than they were built up in the first place! I highly highly recommend them. Thanks guys, you rock
Simona Marino
29 Marzo 2024
su Google
I had a fantastic experience with Haus Power. They were punctual, professional, and their English-speaking team made communication easy. I highly recommend them for a stress-free move!
Robin Fransz
18 Febbraio 2024
su Google
I had to move quite far from canton to canton within a short amount of time and got a package for both moving and final cleaning.
The moving team was very good, fast, friendly and professional. The cleaning team did an amazing job and I got my full deposit back.
I would recommend this company to anyone who needs good movers and cleaners.
The moving team was very good, fast, friendly and professional. The cleaning team did an amazing job and I got my full deposit back.
I would recommend this company to anyone who needs good movers and cleaners.
