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Recensioni
351The communication was clear, the service was reliable, and everything was handled with great care and efficiency. Moving can be stressful, but Philipp and the team made the whole process smooth and straightforward.
Highly recommended for anyone looking for a professional and dependable removal company.
We hired the company for both our move and an end-of-tenancy cleaning with a handover guarantee.
We made our decision based on premium company hoping we would receive the best service also because it was the most expensive between all the ones we saw.
The cleaning was scheduled for 12 June. We handed over the apartment keys as agreed, but nobody attended the property that day. I emailed the company asking for clarification, but I never received a reply.
Our apartment handover was scheduled for 15 June at 9:00 a.m. with the landlords and the incoming tenants. When we arrived, the apartment was not ready, several areas had not been properly cleaned and no representative of the company was present.
The company later acknowledged in writing that organisational mistakes had occurred and apologised for them.
As a result, my partner and I had to rearrange our work schedules, make additional trips and spend several extra hours dealing with a situation that should never have happened. At the time, I was also eight months pregnant, making the experience even more stressful.
The cleaning was eventually completed later that day and the apartment was successfully handed over. However, this did not change the fact that the service was not delivered as agreed and that the handover process became unnecessarily stressful for everyone involved.
While I appreciate that the company eventually completed the work and admitted its organisational errors, I was disappointed by the lack of communication, the poor organisation and the way the situation was handled afterwards.
Based on my personal experience, I cannot recommend Benoha Umzug GmbH for an end-of-tenancy cleaning where punctuality, reliability and professional organisation are essential.Scopri di più
And I can highly recommend cleaning crew as well, as they did exceptionally good job with the apartment (the apartment owner was literally checking e-v-e-r-y-thing).
