Wodurch zeichnet sich Ihr Unternehmen aus?
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Dienstleistungen
Auslandsumzug
Inlandsumzug
Auto & Fahrzeug Transport
Klaviertransport
Haustiertransport
Beschreibung
Muvzilla is a provider that stands for the highest quality in furniture transport, national removals and international removals. The experienced operational team has over 40 years of combined experience in international removals and has handled over 75,000 removals during this time.
Sirelo fragt...
Wie sieht Ihre Versicherungspolitik aus? Wie gehen Sie mit beschädigten Gegenständen um?
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Bewertungen
50% der Nutzer empfehlen dieses Umzugsunternehmen weiter.
Tk
7 Januar 2024
auf Sirelo
Beware and don’t use this company- it functions as a ‘middle man’ outsourcing everything, as soon as something goes wrong they disappear.
Our delivery from Switzerland to USA showed up with mold and shipping damage, we had to personally get involved to manage the delivery. We had an ‘all risk’ insurance policy through Muvazilla ( we paid $6,000 for $200k coverage, turns out Muvzilla only bought a $2,800 policy that only insures them!)
To date, they owe us $20,000 for damaged goods, plus a refund on services not performed to contract and we’ve had to use US and Swiss lawyers to get a response. Their CEO begged us to remove negative reviews, we’ve had enough!
Our household goods left Switzerland and arrived in the US, upon receiving at our residence mold was discovered and the moving company, Atlantic Movers (contracted by Muvzilla) refused to unload it because of health risks and company policy. They put it in their warehouse for storeage, and refused to deliver it until mold remediation was done. No parties involved knew how to do mold remediation, so I had to get involved and found a place that would and the goods were transported there. They tested for mold, which was present in all loads, and recommended and quoted a full remediation and delivery of the shipment. The insurance company (hired by Muvzilla) sent a surveyor who didn't even look at unloaded goods, just items packaged in the boxes in 'lift vans' and declared it wasn't their problem, and no one wanted to pay for mold remediation caused by them. Winter was approaching and we didn't have any of clothes or household goods, so Muvzilla had another shipping company bring the items to our house - we unwrapped, took pictures, and had to move and assemble household items ourselves, and 20% of items on the original list were missing, damaged from mold, damaged from shipping. When we sent the claims to Muvzilla, and the insurance company, the insurance company said the policy purchased by Muvzilla 'insures them, not you - they need to cover the cost and submit to us.
Now Muvzilla is trying to blame us - the customer? - for their ineptitude and dishonesty. We are going to court and will surely win.
I’ll gladly post pictures and emails for whomever is interested-DO NOT USE!!!!!Lesen Sie mehr
Our delivery from Switzerland to USA showed up with mold and shipping damage, we had to personally get involved to manage the delivery. We had an ‘all risk’ insurance policy through Muvazilla ( we paid $6,000 for $200k coverage, turns out Muvzilla only bought a $2,800 policy that only insures them!)
To date, they owe us $20,000 for damaged goods, plus a refund on services not performed to contract and we’ve had to use US and Swiss lawyers to get a response. Their CEO begged us to remove negative reviews, we’ve had enough!
Our household goods left Switzerland and arrived in the US, upon receiving at our residence mold was discovered and the moving company, Atlantic Movers (contracted by Muvzilla) refused to unload it because of health risks and company policy. They put it in their warehouse for storeage, and refused to deliver it until mold remediation was done. No parties involved knew how to do mold remediation, so I had to get involved and found a place that would and the goods were transported there. They tested for mold, which was present in all loads, and recommended and quoted a full remediation and delivery of the shipment. The insurance company (hired by Muvzilla) sent a surveyor who didn't even look at unloaded goods, just items packaged in the boxes in 'lift vans' and declared it wasn't their problem, and no one wanted to pay for mold remediation caused by them. Winter was approaching and we didn't have any of clothes or household goods, so Muvzilla had another shipping company bring the items to our house - we unwrapped, took pictures, and had to move and assemble household items ourselves, and 20% of items on the original list were missing, damaged from mold, damaged from shipping. When we sent the claims to Muvzilla, and the insurance company, the insurance company said the policy purchased by Muvzilla 'insures them, not you - they need to cover the cost and submit to us.
Now Muvzilla is trying to blame us - the customer? - for their ineptitude and dishonesty. We are going to court and will surely win.
I’ll gladly post pictures and emails for whomever is interested-DO NOT USE!!!!!Lesen Sie mehr
Failure to comply
Von Lausanne (Switzerland) nach Monument (United States) umgezogen.
P.S.
10 März 2022
auf Sirelo
My job was taken care by a very experienced person, [name removed by Sirelo] He knew every detail, which helped with customs and taxes. Then the teams who carried out the service in Zürich and New York were top notch. Really quality service, timely communication all along.. I recommended them to my friends already.
price value
service quality
Von Zürich (Switzerland) nach New York (United States) umgezogen.
Sorry for your frustration. But you have a cover of CHF 200'000 with the insurance company. You can claim for your damages. If you had accepted the delivery first time, you would have the furniture earlier than promised. Since your furniture was handled by third-parties unknown to us, our delivery service is not responsible for damages, if there is any. You involved other parties unfortunately.
Best